Photos2Canvas2U 805.528.3311
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FYI & FAQ

What file type should I submit?

We have found JPG, PSD or TIFF files work best for our workflow although we also accept PNG and PICT. If you have a different kind of file, send us an email describing your requested file type and we’ll let you know if it’s workable. We recommend uploading the highest quality file you have possible. The better quality file, the better the reproduction.

How do I know if my photo will make a good print?

We have found JPG, PSD or TIFF files work best for our workflow although we also accept PNG and PICT. If you have a different kind of file, send us an email describing your requested file type and we’ll let you know if it’s workable. We recommend uploading the highest quality file you have possible. The better quality file, the better the reproducttion.

How do I know if my digital file is big enough?

Of course, there are lots of variables, but the easiest way to determine if it will reproduce at the size you desire, is to blow it up to actual size on your monitor, using a computer program. While there, look for blurriness from focus or camera shake. If you find this problem, you might consider reducing the size to resolve the problem.

You can determine if it will have enough resolution by using our thermometer that measures your uploaded file size against what the ideal file size should be. The thermometer is like the little battery tester strips, if it’s green it’s OK, if it’s red it’s not. However, if it’s red, you can go down in size until it floats into the orange, yellow, purple, blue or green. Generally, if your image is sharp and you’re above the orange, it will be acceptable.

There is no substitute for larger file size. More than once we were told, "I have a 300 dpi (dots per inch) file or a 1600 dpi file, but that means nothing without knowing the dimensions, it’s all relative. You can have a 300 dpi file at 2"x2," and you would be hard-pressed to print a 10"x10" print. Even a 1600 dpi file at 1"x1," is marginal at 20"x20." What you want is about 100 dpi to 300 dpi at the size you want to print. You can "get away" with 72 dpi, but you would certainly see the difference between it and the same photo printed at 300 dpi.

I changed my mind and want to change the image I submitted. What can I do?

It is best to cancel immediately and reorder if this happens. Once the photo has been uploaded and production has begun, we cannot make further changes to the photo.

Why Not "Rez" Up The File?

To a certain degree, you can increase the resolution with some success in a photo program, but, ultimately, there’s no substitute for original information.

What about compressing my file before I send it to you?

Well, it’s good and it’s bad, but mostly good as long as you don’t try to compress it too much. In compression, similar information is called the same, which means that some of the information is thrown away. The more you compress the file, the more your image is compromised. An over-simplification would be to take a dark blue and a light blue and say that a mid-blue would be fine.

How do I know what my print will look like?

Everything we use to print is calibrated to an industry standard, but we are limited to what you send us. While our color masters can improve you photo if you select the free options, they don’t make radical changes, just minor ones that visually balance your photo. If you’ve sent us a high quality image, then you will get a high quality reproduction. If it’s marginal, we may be able to improve it for you.

Having been in this business for quite a few years, we know that many issues crop up during the photographic process, such as camera shake, focus problems, poor exposure and the list goes on, Another problem, which we’re sure you’ve seen is photographing in lighting other than daylight. Florescent lights, incandescent lights and other lights that are better left to parking lots, can change or clip the color spectrum and your camera doesn’t have a clue how to handle it. Here’s the industry saying, "Garbage in, garbage out." The point is, if the "information" isn’t in the image file, it can’t be manufactured. We might be able to help a little, but we’re sometimes challenged when we’re asked to perform miracles.

Will it look like the print we printed at home?

In our experience, the little home printers heighten contrast and over-saturate colors. There are usually many subtleties in your photo that are lost to home printers. Printed on the high-end printers such as the ones we use, you’ll see more gradation and a more realistic, accurate reproduction of color.

Also, a recurring problem while trying to match prints from one printer to another, is that each manufacturer and (sometimes, model), of printer has its own set of inks that will render slightly different color variations. We have many printers and several brands, but the ones we choose to print your photos are the best available, and their color fidelity is exceptional.

How long will a print last?

There are lots of tests that measure the archival qualities of of the materials available, but common sense is a better measure. While the canvas, ink and the UV protective coating might suggest it could last at least 60 to 100 plus years, the environment it’s displayed in can either raise the bar or lower the years. Harsh daylight will dramatically reduce longevity. Humidity, fumes and mishandling can lead to an earlier demise. If the scientists who do the testing are correct, great, but from our viewpoint, considering there are so many caveats, the predictions could be somewhat short of their estimates.

Can you show me how to stretch my own canvas?

Although we don’t teach how to stretch canvas, it’s really pretty simple and we have the following suggestion. If you search YouTube.com or simply Google search, how to stretch canvas, you’ll find hundreds of tutorials and videos.

A Word of Caution: Painter’s canvas is usually heavier and requires much more tension than printer’s canvas. Your canvas only needs to be stretched tight enough to be flat, making it as tight as a drum is not recommended, as it may cause damage to the ink layer.

What can I expect in quality from Photos2Canvas2U?

Photos2Canvas2U is a division of one of the best giclee printing companies in the USA. With nearly two decades of experience printing fine art giclees, which is still going strong, we are more than qualified to produce a superior giclee on canvas. You might ask, "Will I receive cheap canvas prints on cheap canvas and regret my purchase?" Absolutely not! The inks and the printers we use are the same as those used for giclee printing, printed on fine art canvas. With the new Eco-Solvent inks, the scratch resistance is excellent, and you can look forward to generations, of lighfastness within your home or office. Another division of our corporation retails and wholesales from the largest supply of stretcher bars on the west coast. What this all means is that we can produce higher end canvas prints for you at a lower price. If you call them cheap canvas prints, you would be right if you meant inexpensive. With high-quality materials and finishing, our color masters will provide you with awesome quality and service! After all, these masters know true giclee printing inside out, so expect excellence.

We recommend the following video tutorials:

How to Stretch with Painter Phil:
No words, step-by-step images you can pause and study.
http://www.youtube.com/watch?v=XUr-a4KAFJE&feature=related

How to Stretch Fine Art Canvas Painting Gallery Wrap:
Step by Step Martha Stewart style directions. Easy to follow.
http://www.youtube.com/watch?v=QkToBRa-O-U

Do you offer stretching supplies?

No, we are mainly a printing company and do not sell pliers or staples, etc. We do include corner keys with the do-it-yourself option. In case you do not know what corner keys are, they are plastic pieces that can be (optionally) lightly hammered into the corners of your frame to add extra tension once your print is stretched.

What methods of payment do you accept?

We currently accept Visa, MasterCard and Discover. We do not accept American Express.

I am nervous about online shopping. What is your security policy?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. We operate our financial transactions using Authorize.net.

Do you use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do you disclose the information you collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Photos2Canvas2U.com It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Regarding Third Party Links:

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Photos 2 Canvas 2 U
1236 Los Osos Valley Rd,. Suite V
Los Osos, CA 93402
Phone:805-528-3311
Fax: 805-528-2233
Eamil:info@photos2canvas2u.com


Let’s Get Started

After you select a few options, upload your photo, crop it the way you like and you’re happy with what you created, smile and place your order. Once it arrives at Photo2Canvas2U, we’ll carefully process your order, and after it passes quality control, it’s expeditiously sent to you, via FedEx.